Health First
“We care for our guests”
During these challenging times, health and the safety of our guests and staff remains our top priority. For that reason, we make sure we are constantly monitoring the WHO’s statements regarding Covid-19, as well as complying with all health regulations and applying all the necessary measures to ensure our visitors’ welfare.
In compliance with the Health Protocols, set by our Government, we are implementing the following processes:
Health & Safety
-We have in place an action plan that includes all the preventative measures we are taking, and according to which, we have designated a person in charge of educating and supervising our employees from each department making sure that all guidelines are being applied.
-We have introduced a plan in order to efficiently deal with suspected positive cases and we are cooperating with the local medical center doctors and staff, specialized in handling and treating possible cases. A medical kit is also available at the reception of the hotel for emergencies.
Cleanliness
-We implement new hospitality cleanliness procedures with the aim of preventing a possible spread of the virus and maximizing safety for our people.
-All surfaces in guest rooms and common areas are frequently and thoroughly cleaned with hospital-grade disinfectants, while all public spaces are naturally ventilated at all times. Unnecessary items have been removed from the rooms and the common spaces to avoid cross contamination.
-We are making sure that our Housekeeping staff are wearing PPE (Personal Protective Equipment) and are cleaning each room according to the guidelines. To avoid overexposure of the guests to the cleaning staff and the other way around, housekeeping services will not be performed on a daily basis, but only on demand. In the same way, bed linen and towels will be changed by the guests only at request.
Guest Contact
-We follow health measures to avoid the transmission of Covid-19 in all our public areas. Our hotel employees have been trained to operate according to the official health guidelines and we provide them with the necessary PPE at all times. With the use of special signage, it is made sure that the required distance of 2 meters is always kept and furniture have been rearranged to provide more space for distancing, while hand-sanitizers are available in public areas.
-We changed our usual check-in and check-out procedures by extending the time a room stays empty between two subsequent occupancies. The new check-out time will be at 11:00 am while you will be able to check-in anytime after 15:00. This is in order to ensure the proper cleanliness and natural ventilation of each room, as well as to avoid queues and overcrowding in the reception area.
BREAKFAST BUFFET
-Handling and cleaning of all food products takes place following the strict guidelines issued by HACCP
-During breakfast, our guests are served by our buffet staff (not self-served)
-Option of room service is available upon request
Facilities
-All our indoor & outdoor communal areas are being disinfected and thoroughly cleaned, frequently and always according to the health guidelines set by the government.
-The same rules apply to our outdoor swimming pool area. Sunbeds and tables are arranged to secure distancing and will be disinfected after every use, while proper chlorination of the water is being ensured at all times.
The Management
During these challenging times, health and the safety of our guests and staff remains our top priority. For that reason, we make sure we are constantly monitoring the WHO’s statements regarding Covid-19, as well as complying with all health regulations and applying all the necessary measures to ensure our visitors’ welfare.
